External roleSA-Business Pro (Saudi and GCC Nationals)
Apple
About this role
Apple Retail is hiring a Business Pro to develop relationships with high-potential business customers and help businesses succeed. The role includes understanding customer needs, presenting products and services, mentoring the team on business solutions, collaborating on business sessions and account transitions, and managing accounts and opportunities using CRM and other tools. Applicants need retail or sales experience, or related work experience; extensive business solutions experience with Apple products and services; and proficiency in the local language. The schedule may include nights, weekends, and public holidays.
At a glance
- Department
- Apple Retail
- Shift
- May include nights, weekends, and public holidays based on business needs.
Skills
What you will do
- Establish and engage business customers by showcasing technology and helping them discover how Apple and third-party products and solutions can support their businesses and enrich the lives of their customers and employees.
- Proactively serve Apple Retail Business customers by understanding their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy.
- Serve as the go-to expert on business solutions and mentor the team on business customer needs and solutions.
- Collaborate in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers' business needs.
- Partner with leadership and cross-functional partners to transition accounts in line with account engagement strategy.
- Strategize, plan, and forecast business performance through account management, pipeline building, and opportunity management using CRM and other tools.
- Maintain process mastery of Retail Business programs and offerings to ensure compliance with policies and procedures.
- Perform other tasks as needed, including customer service and support in your line of business.
- Contribute to an inclusive environment by respecting differences and having the curiosity to learn.
- Demonstrate Apple's values of inclusion and diversity in daily activities.
What the employer is looking for
- Be available to work a schedule based on business needs that may include nights, weekends, and public holidays, in line with local laws and subject to any approved accommodations.
- Have experience in retail or sales, or related work experience.
- Have extensive business solutions experience with Apple products and services.
- Be proficient in the local language, both written and spoken.
The advert in full
Apple Retail brings together Apple's expertise to help people do what they love, delivering an only-at-Apple experience. The Business Pro is part of a team passionate about helping businesses succeed. The role develops and grows relationships with high-potential business customers and builds loyalty by maintaining those relationships. It calls for strong business and sales acumen and knowledge of Apple products and services, key SMB industries, business challenges, and trends in the local community. The Business Pro serves as a resource and mentor for the broader team and partners with leadership to connect customers with tools and solutions that can help their businesses thrive. Responsibilities include establishing and engaging business customers by showcasing technology, and helping them discover how Apple and third-party products and solutions can support their businesses and enrich the lives of their customers and employees. The role proactively serves Apple Retail Business customers by understanding their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy. It also involves mentoring the team on business customer needs and solutions; collaborating in business sessions, briefings, workshops, and events; transitioning accounts with leadership and cross-functional partners in line with account engagement strategy; and planning and forecasting business performance through account management, pipeline building, and opportunity management using CRM and other tools. The Business Pro maintains process mastery of Retail Business programs and offerings to ensure compliance with policies and procedures, performs other tasks as needed, and contributes to an inclusive environment while demonstrating Apple's values of inclusion and diversity. Minimum qualifications include availability to work a schedule based on business needs that may include nights, weekends, and public holidays, in line with local laws and subject to approved accommodations; experience in retail or sales, or related work experience; extensive business solutions experience with Apple products and services; and proficiency in the local language, both written and spoken. Preferred qualifications include a track record of strong performance and results in technology or business solutions sales; effective communication tailored to different audiences; ability to work in a fast-paced environment and make timely decisions, sometimes under pressure; ability to build rapport and work effectively with internal and external customers, including business owners and executives; organizational and process management skills, prioritization, and responsiveness to customer requests; learning, negotiation, interpersonal, and customer service skills; advanced Apple expertise on mobility adoption and business transformation, with general knowledge of key SMB industries, technology trends, and challenges; and ability to learn, navigate, and use new tools and systems.
Personal qualities
Languages
How to apply
Submit Resume via the Apple Jobs application page.
About Apple
Apple Retail brings together Apple's expertise to help people do what they love, delivering an only-at-Apple experience. It works to foster an inclusive culture where everyone belongs and is inspired to do their best work.
Employer websiteEqual opportunity
At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations. At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
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